|
|
|
|
|
 |
|
Plan
Detail |
Basic |
Small Business |
Corporate |
|
|
|
Purchase Plan |
 |
|
|
|
|
|
Yearly Price |
Rs. 0/- |
Rs. 0/- |
Rs. 0/- |
|
|
|
No. of simultaneous Agents |
|
|
|
|
|
|
No. of Departments |
|
|
|
|
|
|
Private Labeling |
- |
 |
|
|
|
|
Chat Initiation |
Basic |
Small Business |
Corporate |
|
|
|
Visitor initiated Chat from Website / Email |
1 |
1 |
2 |
|
|
|
Invite Visitor to Chat |
5 |
10 |
20 |
|
|
|
Force Chat |
|
|
|
|
|
|
Activity
Monitor |
Basic |
Small Business |
Corporate |
|
|
|
Real-Time Site Activity Monitor |
3 |
10 |
25 |
|
|
|
Monitor 1000's of visitors simultaneously |
|
|
|
|
|
|
Visitor History |
|
|
|
|
|
|
Visitor Browser Type, Country, Browsing history |
|
|
|
|
|
|
Visitor Time spent per page |
|
|
|
|
|
|
Chat Features |
Basic |
Small Business |
Corporate |
|
|
|
Multiple Simultaneous Agents |
|
|
|
|
|
|
Intelligent Chat Distribution |
|
|
|
|
|
|
Agent to Agent transfer |
|
|
|
|
|
|
Operator to Operator chat |
|
|
|
|
Intuitive Windows-based agent interface |
|
|
|
|
|
|
Ability to accept / reject incoming chat requests |
|
|
|
|
|
|
Unlimited Simultaneous chats |
|
|
|
|
|
|
Canned Response Manager |
|
|
|
|
|
|
Push Images, Links, Pages, Proactive Messages |
|
|
|
|
|
|
Ability to chat in multiple languages |
|
|
|
|
|
|
Emotions |
|
|
|
|
|
|
Leave a message when offline |
|
|
|
|
|
|
Branding
& Customization Features |
Basic |
Small Business |
Corporate |
|
|
|
Visitor's chat window fully customizable |
|
|
|
|
|
|
Chat
Button/Icons
fully
customizable |
|
|
|
|
|
|
Fonts, Colours and Font Style |
|
|
|
|
|
|
Reporting
and Analysis |
Basic |
Small Business |
Corporate |
|
|
|
Chat
Satisfaction
Survey |
|
|
|
|
|
|
Retrieve/Search Chat Transcripts |
|
|
|
|
|
|
Detailed Reporting and Statistics |
|
|
|
|
|
|
Purchase Plan |
|
|
|
is a registered trademark of iknox Net Solutions (P) Ltd.