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Plan
Detail |
Basic |
Small Business |
Corporate |
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Purchase Plan |
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Yearly Price |
Rs. 10788/- |
Rs. 19188/- |
Rs. 34788/- |
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No. of simultaneous Agents |
3 |
5 |
7 |
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No. of Departments |
0 |
2 |
5 |
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Private Labeling |
- |
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Chat Initiation |
Basic |
Small Business |
Corporate |
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Visitor initiated Chat from Website / Email |
1 |
1 |
2 |
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Invite Visitor to Chat |
5 |
10 |
20 |
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Force Chat |
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Activity
Monitor |
Basic |
Small Business |
Corporate |
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Real-Time Site Activity Monitor |
3 |
10 |
25 |
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Monitor 1000's of visitors simultaneously |
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Visitor History |
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Visitor Browser Type, Country, Browsing history |
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Visitor Time spent per page |
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Chat Features |
Basic |
Small Business |
Corporate |
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Multiple Simultaneous Agents |
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Intelligent Chat Distribution |
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Agent to Agent transfer |
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Operator to Operator chat |
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Intuitive Windows-based agent interface |
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Ability to accept / reject incoming chat requests |
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Unlimited Simultaneous chats |
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Canned Response Manager |
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Push Images, Links, Pages, Proactive Messages |
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Ability to chat in multiple languages |
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Emotions |
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Leave a message when offline |
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Branding
& Customization Features |
Basic |
Small Business |
Corporate |
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Visitor's chat window fully customizable |
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Chat
Button/Icons
fully
customizable |
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Fonts, Colours and Font Style |
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Reporting
and Analysis |
Basic |
Small Business |
Corporate |
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Chat
Satisfaction
Survey |
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Retrieve/Search Chat Transcripts |
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Detailed Reporting and Statistics |
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Purchase Plan |
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is a registered trademark of iknox Net Solutions (P) Ltd.